Collections technology managed service

“Once your system is live, costs can be unpredictable as you might not know when you’ll need to simply continue with BAU or when you’ll want to make bigger changes. We offer a model that will flex with your needs."
Stuart Walker, Senior Consultant

HOW CAN WE HELP YOU?

Going live with a new or upgraded debt collection platform is only the start of the journey. Once you're up and running, you'll need a team to manage and improve the system, as well as support ongoing change needs.

Creating a support team for complex collections technology is hard as resource is scarce and expensive. It’s also tricky to create the right-sized team to support both BAU as well as projects, as team size needs flex up and down.

We have supported many clients after their system launches. We have experience with various debt collection software platforms. These systems include C&R Software Debt Manager, Experian PowerCurve Collections, CGI CACS X, Exus EFS, Flexys Control+, Telrock Optimus, Qualco QCR, Tietoevry Collection Suite Nova, IE Hub, and Financial Cloud, as well as many others.

We can provide a team to manage your system on an ongoing basis, including day-to-day running, change, control and continuous improvement.

Our dedicated team will:

Provide solution design, integration, configuration, user interaction, data management, testing and training
Deliver incremental BAU changes and ensure continuous improvement, including system upgrade regression, integration, process automation, regulatory updates, and UI redesign
Identify and embrace new opportunities to drive value from the vendor roadmap
Run a query desk to provide your team with a single point of expertise for the collections platform
Leverage our wide pool of dedicated collections technology change experts and specialists in each part of the system

Discuss your needs with our team

WHAT BENEFITS WILL YOU SEE?

Our collections technology managed service is 60% more efficient than using non specialist resources.

You’ll get:

Access to a multi-disciplined team of experts with specialist technology skills
Faster results and changes
Fewer errors and reworks
Decreased costs
Improved system performance
Flexible resourcing options
Support with regulatory change
Ability to take advantage of the latest system capabilities as they’re released
Accurate forecasting and prioritisation of change needs
A continuous improvement culture with champion challenger test and learn
No hassle of managing the project in-house, freeing up your team to focus on BAU
De-risked process
Better customer experience
Access to a team of experts with specialist technology skills

Discuss your needs with our team