Collections regulatory compliance

There is no room for error when it comes to compliance with collections regulations, and non-compliance from either you or your suppliers and partners could result in hefty fines and reputational damage.

Our team has been helping clients achieve regulatory compliance and good customer outcomes within collections and recoveries for over two decades.

We can provide a full review of your policies and procedures to check you adhere to these requirements:

If we're working with you on a larger project (such as system implementations or operational improvements), we'll always ensure that you're fully compliant in the work we are involved in or advise you on the steps to take to achieve compliance.

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By working with us on any collections and recoveries project, you get confidence, through independent assurance, that you're operating compliantly with all relevant regulations.

Complying with regulations that are designed with customers in mind will not only keep the regulators happy, but it will create better customer experiences and improve your collections outcomes.

“This project has been a real success, with a well-designed, well-built, well-tested and well-implemented solution (all in record time despite external challenges) that the business can use with confidence, making a difference to the lives of our customers experiencing difficulties.” Programme Director – Breathing Space, Lloyds Banking Group

Discuss your needs with our team